Cookie Policy

This Cookie Policy (the "Cookie Policy") is intended to inform you of how Stellar Guidance Technologies Inc., doing business as Sphere Guidance ("Sphere Guidance", "we", "us", "our") uses cookies and related technologies (pixel, tags or beacons) (together “cookies” or “cookie”), on our website, and including our app (the "Website").

Please take a minute to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Policy.

1. What are cookies?

A cookie is a very small text document stored on your computer/other device (and maintained by your browser), and often includes a randomized unique identifier so that our Website can ‘recognize’ this cookie again. They guarantee websites’ functioning or improve the browsing, and also supply certain information to the owners of these websites, in particular in terms of audience measurement.

We also use web beacons. A web beacon is an invisible graphic on a web page that is programmated to collect non-personally identifiable information about your use of a given website. We do not share or provide personally identifiable information we may collect through such web beacon, such as names, email addresses and phone number without your express permission.

Cookies do not cause any damage to the terminal, but make it easier, for example, to find preferences, pre-fill certain fields and adapt the content of the services on the site visited. Such data allows the improvement of ergonomics and services according to your interests.

2. What kind of cookies do we use and how do we use them?

Information collected through cookies help us to analyze the use of the Website and to enables us to offer users a better experience when visiting the Website. We will only keep cookies for as long as necessary to achieve the relevant purposes set out in this Cookies Policy, notably for marketing and statistical purposes.

Generally-speaking, we use 1st and 3rd-party session and persistent cookies. The cookies set by us are called "1st-party cookies" and the cookies set by our third-party partners and service providers are called "3rd-party cookies."

Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential to make our Website work correctly, as they typically enable you to move around our Website and use our features.

Persistent cookies remain on your device after you close your browser or until you manually delete it (for the former, how long the cookie remains on your device will depend on the duration or "lifetime" of the specific cookie and your browser settings). Persistent cookies help us recognize you as an existing user of our Website, so it’s easier and convenient to return to our Website or interact with our Services without signing in again. In addition, persistent cookies also help us recognize you when you view a 116422.00066/109753102.2 resource belonging to our Website from another website or app (such as an advertisement) and help us record information about your web browsing habits during the lifetime of the persistent cookie.

3. Cookies used

Essential Cookies: These cookies are strictly necessary for our Website to function properly and ensure our Services are accessible to you. The Website cannot function properly without these cookies. Includes [Firebase (login/signup functionality), Sphere API].

Preference Cookies: Preference cookies enable us to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Includes [HelpScout].

Statistic Cookies: Statistic cookies enable us to understand how visitors interact with our Website by collecting and reporting information anonymously. Includes [Firebase Analytics, Google Analytics, Google TagManager, Sphere API].



4. Can I manage my preferences on cookies?

If you have any concerns about our use of cookies, you can take action to prevent them from being set, such as by changing your browser settings to block certain types of cookies. You may also delete cookies held on your device at any time by going to the appropriate settings within your web browser.




You have the option to configure your devices to accept all cookies, to notify you when a cookie is issued or to never accept cookies. However, the latter option may result in some personalized services not being provided and, as a result, you may not be able to take full advantage of all the features offered by the Site. If you do not wish to receive cookies in general or only to refuse certain cookies, you can change your browser settings accordingly.




Instructions to this effect are provided each browser’s website:




• For Chrome, click here;

• For Firefox, click here;

• For Internet Explorer, click here;

• For Safari, click here;




For any other browser not mentioned above, the user should not hesitate to consult the cookie management help information available on the Website.




You can also click here for an overview of how to block or delete cookies on the most common browsers.

5. Contact Us

For any further queries or information related to this Cookie Policy, please contact us at privacy@sphere.guide, with the subject line “Cookie Policy”.